automate your customer service & business workflow
Automate and standardize your online customer service via chats in any messaging channels with NLP powered A.I. Chatbot and remote On-demand Human Agents
how it works
Design Customer Service Workflows
Every customer at your door has some requests to be fulfilled. Decide how should FRIDAY respond to them.
Trigger Workflows &
Automate Business Actions
Identified request will trigger its corresponding workflow.
Conversational Form - Chatform
Every business action starts with information exchange. Chatform enables form filling within chat so that your customers can provide the necessary information without leaving chat.
learn moreIntegration & Automation via APIs
Received information can be used to perform API calls in order to complete actions automatically. E.g. updating records, making transaction, etc.
learn more
Identify Customer Request
No-code A.I. Chatbot
Friday A.I. employs Machine Learning to identify incoming customer requests. Simply teach FRIDAY to recognize the requests with 1 example each.
learn moreOn-demand Human Agents
If FRIDAY is not confident enough, the request will be identified by our CS specficalists via completing a Matching Task in real time.
learn moreSelf-improve & Continous learning
FRIDAY grows with you. The more FRIDAY learned, the less human assistance will be need. Ultimately FRIDAY could help automating 90%+ of your CS Workload.
mreo features
integrated inbox
Empower your online customer service messaging channels with A.I and manage multiple channels in all in one place.
website live chat plugin
Allow your website visitors to chat with you in real time and automate customer service for your website visitors.
prebuilt workflow marketplace
Large amount of plug-and-play automated workflows built by automation experts for you to automate your business effortlessly.
